Common questions on affiliate tracking
How is an affiliate tracked?
When an affiliate promotes our products and services they use a referral URL which typically looks like this:
When a customer clicks this link and lands on our website, the affiliate’s ID (123 in the example above) is stored in a cookie, within the customer’s browser. If the customer makes a purchase, the affiliate that the customer is tracking is awarded commission on the sale.
Is the affiliate tracked across all pages of the site?
Absolutely! Since the affiliate’s ID is stored in a cookie, the affiliate is tracked across all pages on the site.
How long does the tracking cookie stay in the customer’s browser?
The cookie’s expiration is set to 120 days.
Note, a user may clear their browser cookies at any time, in which case the affiliate will no longer be tracked.
If a customer clicks on 2 different affiliate links from 2 different affiliates, which one is saved?
The first affiliate link that the customer clicks will store the affiliate’s ID in a cookie and it cannot be overridden from the second link unless the cookie expires, or the customer clears their browser cookies and then clicks on the second link.
Why aren’t any referrals being created when a customer purchases?
Can affiliates refer themselves and earn commission on their own purchases?
In short, no.